Massey Hall is located at 178 Victoria Street (corner of Shuter Street & Victoria). Reach us at 416-872-4255 or [email protected].

By Subway
Massey Hall is a short walk from both Dundas and Queen stations on the Yonge Line.

• From Dundas Station: Walk south on Yonge, then turn left on Shuter Street.
• From Queen Station: Walk north on Yonge, then turn right on Shuter Street.

By GO Transit or VIA Rail
From Union Station, take the Yonge subway line north to Queen Station and exit via the north platform.

Parking
Massey Hall does not have its own parking lot, but several options are available nearby:

• Eaton Centre underground lot (entrance at Yonge & Shuter)
• Green P at 25 Dundas St. E. (at O'Keefe)
• Green P at 37 Queen St. E. (at Victoria)

Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.

Massey Hall is committed to creating an inclusive experience for all guests. Recent upgrades include enhanced amenities, accessible seating, and—for the first time in our 126-year history—elevator access to bars, washrooms, and upper levels via the 178 Victoria Street entrance (southeast corner).

Learn more about our accessibility services here.

The 100 Floor section can be General Admission for designated concerts.
Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.

View the full venue Seating Map here.

Bars and washrooms are available on all three levels of the venue.

• Floor level guests: Please use the Muskoka Spirits Basement Bar.
• Balcony and Gallery guests: Access the Grolsch Balcony Lounge on Level 2 and GrolschGallery Lounge on Level 3 via the glass corridors through the Allan Slaight Auditorium.

Coat check is available at the Muskoka Spirits Basement Bar. Please note that Massey Hall is a cashless venue, so only credit or debit cards are accepted.

For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.

Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:

• Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
• Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
• Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.

This website is the official ticket outlet for Massey Hall. When you buy here, you’re guaranteed:

• Authentic tickets
• Event updates (e.g., time changes, cancellations)
• Direct support from our team

Tickets may also be available from:

• Toronto Symphony Orchestra
• Ticketmaster
• Artist presales
• Official event promoters

Avoid Third-Party Sellers
Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.

If you're unsure, contact us before purchasing.

Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.

Can I get a refund?
Refunds are only available:

• If you purchase Booking Protect at checkout (via our third-party partner)
• If an event is cancelled

For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.

Reach us at 416-872-4255 or [email protected].
The box office opens 3 hours before each event.
Note: All transactions are cashless.

How do I get my tickets?
All tickets are delivered digitally. You’ll receive two emails:

1. A confirmation email
2. A PDF ticket email (check your spam/junk folder)

Choose Print-at-Home or Mobile Delivery and present your ticket on your phone or as a printed copy at the venue.

What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.

Purchase tickets at www.masseyhall.com. Tickets bought via Ticketmaster can be accessed through the Ticketmaster mobile app.

For a full list of our FAQs, click here.

To view the full Terms and Conditions, click here.